Shipping Policy
Delivery
When will I receive my tracking number?
The order processing time takes approximately 2-3 business days. Once your order is ready for shipment, the tracking information will be available and sent to you. Please allow additional time for order processing during holidays and sale seasons.
Please contact us if you have not received a tracking confirmation within 6 business days from the date of your payment completion.
When will I receive my order?
Please allow aprox. 7 – 14 business days for shipping delivery time excluding holidays. Personalized or custom orders require additional time. Once your order has been processed, you will receive your shipping tracking #.
Delivery is only available on weekdays (excluding Public Holidays). Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events.
How can I track my order?
Hang tight! Your order has been packed and has left Piniron warehouse! At this stage, you’ll receive an email update from us that will contain a Tracking Number for your parcel. Please give about 72 hours for your tracking to be live.
Cost
The exact shipping charges will be calculated at checkout based on the total value and weight of your order before taxes. Additional charges may apply for oversize items and remote areas.
Sales Tax
The prices displayed on our website are tax-free in US dollars, meaning you may be liable for fees and taxes upon receiving your order. Shipping costs are not taxable.
Import duties, customs taxes, and related customs fees may be assessed upon your order’s arrival at its final destination, determined by your local customs agency. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by customs agencies in your country. For more information on fees, please contact your local customs agency.
If you have any questions or comments, please feel free to contact us.